The Workflow Design Studio reimagines customer experiences to drive innovation. As a UX Design Strategist, your focus will be placed on finding the intersection of human needs and business impact. You will plan, facilitate, and co-deliver design thinking led engagements and workshops with customers, lead research activities, co-create future state solutions, and transform narrative design into an experience.
As a Senior Staff Service Designer at Gusto, you will focus on elevating service design craft and service impact across multiple groups and influencing at the organizational level. You will deliver impact on key initiatives iteratively in line with company priorities and contribute planning activities in collaboration with other leaders that directly impact our ability to improve customer outcomes, from software to service, influencing how Gusto approaches service design as a continuously evolving practice.